FAQs

FAQ
General Questions
  • How can I track my order? You'll receive an email confirmation with tracking details once your order ships. Track it directly from our "Track Order" page.
  • Why haven't I received my email confirmation? Check your SPAM folder. If it's not there, contact us for help.
  • What is Buyer Protection?It ensures you're protected if your item doesn't arrive, isn't as described, or is counterfeit.
  • How secure is my personal information? We use industry-standard protection and do not share your data. Sensitive info is kept offline.
  • Will my items be sent in one package? Sometimes, for logistical reasons, items might be shipped separately.
  • Can I change or cancel my order? Only if it hasn't been processed for shipping. Contact support for changes.


Payment
  • What payment methods do you accept? Credit/debit cards, PayPal, Amazon Pay, Apple Pay, and Google Pay.
  • Which currency will I be charged in? We support USD, CAD, and EUR. Other currencies will be converted to one of these.


Shipping
  • Where do you ship? USA, Canada, Australia, France, UK, Germany. Contact support for other locations.
  • How long does shipping take? Processing: 24-48 hours. Delivery times:
    • USA: 7-21 days
    • Canada: 7-30 days
    • Australia, France, UK, Germany: 20-30 days
  • How much does shipping cost? Free delivery on all orders.
  • What if I'm not home? The courier will attempt delivery the next day or contact you for rescheduling, or you might need to collect from a local post office.
  • Will I pay taxes for international shipping? Yes, for European deliveries, customs fees apply, handled by our shipping partner.


Returns
  • Do you accept returns? Yes, within 30 days of purchase if unused, with a 14-day return window after request. Check our Refund Policy for details.
  • Can I exchange an item? Exchanges follow the same conditions as returns. Contact support to specify exchange.
  • How long does it take to process a return?14 days to confirm, then 14 days for reimbursement or exchange.


Other Questions
  • Is there a warranty? Yes, we guarantee defect-free products. Contact support for issues.
  • Do you have physical stores? No, but we have distributors in Europe, USA, and Canada.
  • What if my package gets lost? Ensure your address is correct at checkout. We'll replace if our error.